Solutions Engineer

About DustWe're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs.With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.We're at an exciting stage of our journey—and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to x6 our growth by the end of 2025.Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.TL;DRAs a Solutions Engineer at Dust, you will act as the technical bridge between our sales team and prospective customers, demonstrating how our AI operating system transforms and adds value to their workflows. Your primary focus will be partnering with customers to showcase our solution through technical demonstrations, use case scoping and supporting technical evaluations. You will work closely with our Sales, Customer Success, and Product & Engineering teams to ensure successful customer engagements.Our cultureProduct-First: Unlike others focused on building foundation models, we're laser-focused on creating delightful product experiences with existing LLMs. Think “No GPUs before PMF”.Small, High-Impact Team: Join a team of alumni from Stripe, Square, OpenAI, and other top tech companies. We're intentionally keeping our team small and mighty – every individual has massive scope and impact.Transparency & Collaboration: Our repository is open source, and we leverage serendipity between team members. We believe the best ideas emerge when the team shares information and insights openly.Proactive Problem-Solving: If you see something broken, fix it—without waiting for permission. We don't wait for solutions - we create them.Ship to Learn: We move fast and learn from real user feedback.Intellectual Humility: We value strong convictions balanced with open-mindedness. Team members confidently advocate for their ideas while remaining receptive to new perspectives and evidence that might change their minds. If new data emerges, we adapt quickly.What you’ll doBe instrumental in building our global Solutions Engineering organization from the ground up as our first SE hires, with the opportunity to define processes, establish best practices, and lay the groundwork for future team expansionPartner with the Sales team to articulate Dust’s value proposition to our prospects and customers and set them up for successProvide compelling product demonstrations that showcase Dust's capabilities to both technical and business stakeholdersHelp customers identify high-value use cases that align with Dust's capabilities and their specific business needsOwn the technical evaluation end-to-end from customized demos to pilots, helping prospects by onboarding them onto the platform and driving pilot use-cases to completionRepresent the voice of the customer with Product & Engineering teams to ensure insights and feedback are being implemented into product strategyDevelop and maintain deep expertise in Dust's product, platform capabilities and prompt engineering best practicesRequirementsMeaningful experience in a combination of technical and customer-facing rolesProven track record of helping customers unlock value from sophisticated software productsExperience conducting effective technical demonstrations and translating complex concepts to diverse audiencesExcellent communication and presentation skills with the ability to engage technical and business stakeholdersStrong technical aptitude with understanding of API concepts and generative AI prompt engineering principlesPassionate about educating customers of various backgrounds on new te ... (truncated, view full listing at source)