Customer Success Manager

TL;DR - We’re looking for a Founding CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.Why Lovable?Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started.We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.What we’re looking forExperience in CS, account management, or solution consulting in SaaS or AITrack record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accountsStrong communicator who blends empathy, business acumen, and technical curiosity.Ability to translate technical capabilities into clear business outcomesSkilled at running onboarding, QBRs, and success plans with multiple stakeholdersComfortable collaborating with Product, Sales, and Engineering to champion the customer voiceComfortable with ambiguity and iteration in a fast-moving, high-growth environment.Bonus: experience supporting developer tools or AI-native productsWhat you’ll doOwn post-sale success: onboarding, adoption, renewal, and expansion for key accountsBuild and execute success plans aligned with customer goals and product capabilitiesDrive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term valuePartner with Product and Engineering to surface feedback and shape roadmap prioritiesPartner with FDEs to solve complex needs quickly, pairing business context with technical execution.Collaborate with AEs to identify and qualify CSQLs for expansion.Troubleshoot blockers, coordinate internal support, and ensure fast resolutionTrack health scores, usage, and adoption metrics to identify risks and opportunitiesBuild Customer Success playbooks and new processes based on learningsAct as a strategic advisor - guiding customers on best practices, new features and workflowsWhat Success Looks LikeCustomers reach time-to-value fast and expand use across teams.Renewals are earned through visible impact and trust.Lovable becomes mission-critical to how customers build and innovate.You’re seen as the bridge between customers, product, and growth.How we hireFill in a short form then jump on an initial exploratory call.Discuss your experience in more depth during a round of interviews with us.Join us for a workshop lasting 1-2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you.About your applicationPlease submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.We treat all candidates equally - if you’re interested please apply through our careers portal.