Clinical Pharmacist - Navigation

ABOUT THE ROLE: The Clinical Pharmacist, Navigation is a member of the Rightway PBM Clinical Operations team. This role will be key in delivering on the “pharmacist in the family” approach to engaging our members. We are looking for an experienced clinical pharmacist to engage with our members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role. SHIFT: 2:30PM - 11PM ET (MON - FRI) WHAT YOU’LL DO: Guide members as if you are the “Pharmacist in the Family” to help members manage their medications and disease states Engage with members via phone, chat, and email to provide a white glove/concierge experience for members Go above and beyond to answer member questions about all things pharmacy related Perform core Pharmacist duties including prospective/retrospective drug utilization reviews, comprehensive medication reviews, and recommending changes to patient's drug regimens Partners with Rightway’s Navigation team where needed to provide holistic support to members Engages with providers to address medication gaps in therapy for patients, drug therapy recommendations, formulary compliance, and serve as a subject matter expert on medications Contributes to the Pharmacy Therapeutics process in the research, preparation and presentation of drug monographs, therapeutic category reviews and clinical policy development. Ensures that these processes meet or exceed regulatory and best practice standards Supports prior authorization review process as needed regarding drug product selection and formulary compliance to ensure quality of care Effectively collaborate with third-parties in the administration of Rightway’s clinical pharmacy strategy Responsible for achieving productivity and quality of work metrics for clinical pharmacy interactions Contribute to the design and evolution of technology-enabled processes to create a scalable clinical pharmacy operation Ensures regulatory standards are consistently met WHO YOU ARE: Pharmacy degree required, PharmD preferred. Managed Care or other pharmacy residency preferred 3 years in direct patient care such as PBM clinical operations or Health Plan Pharmacy Department or provision of Medication Therapy Management services Pharmacy License: Required: State of residence. Preferred: Multi-state licenses and/or be willing to attain licensure in additional states Core operating hours are weekdays within 8 am Eastern Time and 8 pm Pacific Time, but may be required to work an evening or weekend shift in the future as Rightway grows. On call approximately once every two months Empathetic, detail-oriented, intellectually and clinically curious, good listener, ability to challenge status quo, values exemplar Great clinician, effective creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership Occasional travel may be required BASE SALARY: $120,000-$125,000 CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @ rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer ... (truncated, view full listing at source)