Implementation Specialist

Implementation Specialist ABOUT US: Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber? https://camberhealth.notion.site/What-is-Camber-1a6c4e2fa5318049b6beef91b8ed7d1a?pvs=4 We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber https://www.camber.health/knowledge/launch ABOUT OUR CULTURE: Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples: 1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients. 2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us. ABOUT THE ROLE: As an Implementation Specialist, you’ll be responsible for guiding new clinics and partners through the onboarding process and ensuring they’re set up for success on Camber. This role is central to shaping our customers’ first impressions, helping them configure systems, adopt best practices, and gain early wins. You’ll work closely with Customer Success, Insurance Operations, and Engineering to deliver a seamless, high-quality launch experience for every clinic. WHAT YOU'LL DO: - Serve as the main point of contact for new clinics during onboarding. - Manage multiple concurrent implementation projects, ensuring milestones are met. - Serve as the "Voice of the Customer": Conduct discovery on customer pain points and needs, and work cross-functionally to incorporate into internal processes and product. - Train clinic staff on Camber’s platform and workflows, adapting sessions to their unique needs, as well as billing and financial concepts. - Track and communicate onboarding progress internally and externally, identifying risks or blockers during onboarding and work cross-functionally to resolve them quickly. - Develop and consistently experiment with and refine onboarding playbooks, tools, and processes to continuously improve customer experience. - Ensure smooth handoff from Implementation to Account Management for long-term partnership success. WHAT WE'RE LOOKING FOR: - 2+ years of experience in implementation, onboarding, project management, or customer success (healthcare or SaaS strongly preferred). - Strong organizational skills; able to (and loves) juggling multiple projects simultaneously. - Excellent written and verbal communication skills with the ability to translate technical details into plain language. - Comfort with ambiguity and solving problems in a fast-paced environment. - Proficiency with project management tools (e.g., Dock, Monday.com http://Monday.com, Jira), collaboration tools (e.g., Slack, Zoom), and analytics tools (e.g. Metabase, Excel/Gsheets, Mode). - A customer-first mindset with empathy, patience, and a proactive approach. NICE TO HAVE: - 4+ years of experience in implementation, onboarding, project management, or customer success. - Familiarity with healthcare revenue cycle operations or EHR integrations. - Experience in behavioral health or adjacent healthcare industries. - Previous experience at a startup or in a high-growth environment. PERKS & BENEFITS AT CAMBER: - Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care. - Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you. - Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care). ... (truncated, view full listing at source)