Customer Success Manager

COMPANY Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries. ROLE The Customer Success Manager independently owns success outcomes for a portfolio of named accounts of moderate complexity. This role leads customer success planning, drives adoption and value realization, manages risk, and owns retention and growth by managing expansion opportunities and partnering with account management/sales. The CSM II regularly engages and presents to senior customer stakeholders and leads executive business reviews on a defined cadence.