Systems Ops Administrator

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.</p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next <strong>Salesforce Systems Ops Administrator.</strong></p> <p><strong>About the job</strong></p> <p>This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability .</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Manage Salesforce user setup, roles, profiles, permissions, and security settings.</li> <li>Oversee Salesforce case management, ensuring SLAs and response times are met.</li> <li>Maintain page layouts, workflows, validation rules, and approval processes.</li> <li>Serve as the escalation point for advanced Salesforce user requests.</li> <li>Troubleshoot and resolve CPQ and multi-instance Salesforce issues.</li> <li>Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).</li> <li>Support OLM processes including orders, renewals, cancellations, and billing triggers.</li> <li>Ensure synchronization of Salesforce data with ERP/Billing systems.</li> <li>Collaborate with Sales Ops, Finance, IT, and Product teams.</li> <li>Recommend process automation and continuous improvement.</li> <li>Support UAT, deployments, and develop user training materials.</li> </ul> <p><strong>Qualifications</strong> </p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p>*<strong>Required</strong>:</p> <ul> <li>3+ years’ experience as a Salesforce Administrator (Sales Cloud).</li> <li>Salesforce Administrator certification (ADM-201).</li> <li>Strong expertise in Salesforce CPQ administration and configuration.</li> <li&gt ... (truncated, view full listing at source)