HubSpot Systems & Revenue Operations Specialist - NeuroNav

HubSpot Systems & Revenue Operations Specialist - NeuroNav [https://app.ashbyhq.com/api/images/user-content/cca476c0-947e-4006-a2cb-409350de667a/da5db208-2801-4634-91cf-22e86fc649fa/image.png] HUBSPOT SYSTEMS & REVENUE OPERATIONS SPECIALIST Location: Remote | Part-Time (25–30 hrs/week) | Reports To: Executive Leadership Do you get energy from living inside a CRM — building workflows, debugging automations, untangling data, and making complex systems run beautifully? We’re looking for a HubSpot Systems & Revenue Operations Specialist to own NeuroNav’s HubSpot ecosystem end-to-end. This is a part-time, embedded, hands-on role for someone who finds genuine satisfaction in troubleshooting problems, optimizing workflows, and ensuring data integrity across Sales, Client Services, Support, and Finance. This is not a consulting or advisory engagement. You will be part of our team — in our Slack, at our stand-ups, embedded in our daily operations. You’ll work 25–30 hours per week in a steady state, with heavier weeks during targeted build projects. The work is real, ongoing, and essential. At NeuroNav, operational excellence directly impacts families and individuals with developmental disabilities. When our systems work well, families move through the Self-Determination Program faster, receive clearer guidance, and gain access to services that help their loved ones live more independent, fulfilling lives. When systems break down, families feel it immediately. You will inherit a well-designed systems foundation built by leadership. Your role is to strengthen, optimize, and scale it — while leading targeted enhancements that improve automation, invoicing, time tracking, and reporting clarity. ABOUT NEURONAV Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve helped hundreds of families enroll in California’s Self-Determination Program — and we’re scaling rapidly. We aim to be a flawless tech-enabled services company — operationally rigorous, deeply compassionate, and systemically reliable. WHAT YOU’LL OWN HUBSPOT SYSTEMS OWNERSHIP - Own and administer the full HubSpot instance across Sales, Client Services, and Support - Build, maintain, troubleshoot, and optimize workflows, automations, lifecycle stages, and pipelines - Manage integrations (Fathom, SMS, time tracking tools, QuickBooks, and others) - Maintain Commerce Hub order forms and invoicing workflows - Proactively identify and resolve system bugs, logic errors, and data inconsistencies - Maintain customer lifecycle documentation and system diagrams You live in the system. When something breaks, you’re the one who finds it, diagnoses it, and fixes it. TARGETED BUILD PROJECTS - Lead execution of two already-scoped architecture enhancements focused on time tracking and invoicing improvements - Implement, test, document, and ensure adoption of enhancements Expect heavier hours during build project sprints. REVENUE DATA INTEGRITY & FINANCE SUPPORT - Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks - Ensure invoicing, order forms, and subscription data are accurate and audit-ready - Validate reporting accuracy across dashboards - Identify discrepancies and resolve them quickly Revenue accuracy is a non-negotiable KPI for this role. DASHBOARDS & REPORTING - Build and maintain dashboards that give leadership clear visibility into revenue, lifecycle performance, and support operations - Track key metrics across Sales, Client Services, and Support - Ensure data integrity across all systems TRAINING & ENABLEMENT - Train team members on HubSpot workflows, tools, and data discipline - Onboard new hires into system processes - Patiently support team members from social work backgrounds in mastering technical tools - Maintain process doc ... (truncated, view full listing at source)