Senior Revenue & Client Operations Manager - NeuroNav

Location: RemoteReports To: Executive LeadershipCan you keep a complex services organization running flawlessly behind the scenes — ensuring revenue data is accurate, systems flow seamlessly, support teams hum efficiently, and no client falls through the cracks?We’re seeking a Senior Revenue & Client Operations Manager to own and optimize the systems that power NeuroNav’s full customer lifecycle — from Sales to Client Services to Finance. This high-accountability role focuses on maintaining HubSpot architecture, improving workflows, managing reporting integrity, overseeing client support operations, and ensuring revenue data reconciles cleanly with finance.At NeuroNav, operational excellence directly impacts families and individuals with developmental disabilities. When our systems work well, families move through the Self-Determination Program faster, receive clearer guidance, and gain access to services that help their loved ones live more independent, fulfilling lives.You will inherit a strong systems foundation. Your role is to optimize, strengthen, and scale it while leading targeted enhancements that improve automation, reporting, and lifecycle clarity.About NeuroNavFounded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve helped hundreds of families enroll in California’s Self-Determination Program — and we’re scaling rapidly.We aim to be a flawless tech-enabled services company — operationally rigorous, deeply compassionate, and systemically reliable.Responsibilities IncludeRevenue Systems Ownership & OptimizationOwn NeuroNav’s HubSpot instance across Sales, Client Services, and SupportMaintain workflows, automation, lifecycle stages, pipelines, and reporting architectureManage integrations (Fathom, SMS, time tracking, etc.)Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooksMaintain customer lifecycle documentation and diagramsLead scoped system enhancements (time tracking, invoicing improvements)Build and maintain dashboards that support leadership decision-makingYou will live in the system — rolling up your sleeves while maintaining broad oversight.Revenue Integrity & Finance ReconciliationPartner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooksEnsure invoicing, order forms, and subscription data are accurateValidate reporting accuracy across dashboardsMaintain audit-ready data hygieneRevenue accuracy is a non-negotiable KPI.Client Support Operations ManagementManage the Client Support Team (FMS requests and provider searches)Monitor ticket volume, fulfillment rates, and turnaround timesEnsure SLAs and workflow disciplineIdentify trends and operational improvementsYour goal: keep the back-office machine humming.Reporting & Executive VisibilityMaintain lifecycle, revenue, and support dashboardsTrack key metrics across Sales, Client Services, and SupportProvide clear executive reportingEnsure data integrity across systemsYou will be trusted to provide clarity — not just data.Training & Cross-Functional EnablementTrain teams on HubSpot workflows and operational toolsOnboard new hires into system processesSupport non-technical team members in mastering toolsMaintain documentation and process guidesWhat You’ll Bring5–7+ years in revenue operations, CRM administration, or client operations4+ years of hands-on HubSpot administrationExperience reconciling CRM data with finance systems (e.g., QuickBooks)Experience overseeing a support or ticket-based operations teamStrong experience managing integrations and dashboardsExceptional attention to detail and operational disciplineClear communicator and patient trainerComfortable working in a fast-paced, remote environmentWhat Success Looks LikeRevenue numbers reconcile consistentlyHubSpot workflows run reliablyTicket SLAs are metSales and Clie ... (truncated, view full listing at source)