Practice Transformation Manager

WHO WE ARE NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. NeueHealth’s Affiliate Management team is responsible for developing and managing long-term strategic growth, ongoing relationships, and contractual performance across our affiliate network of primary care providers in value-based contracts, which includes Medicare ACOs, Individual and Family Plans (IFP), Medicare Advantage, and Medicaid. The Practice Transformation Manager position is a key member of the team and is responsible for supporting their assigned primary care practices in meeting key performance indicators (KPIs) related to cost, quality, and patient satisfaction. As a PTM you will make frequent visits to your assigned group of practices in order to assist the physicians and staff with key initiatives. Relationship management with internal and external stakeholders, including physicians, practice managers, and care managers is a fundamental function of this role. This is a high visibility role that offers significant responsibility with opportunity for upward growth. ROLE RESPONSIBILITIES The Practice Transformation Manager job description is intended to point out major responsibilities within the role, but it is not limited to these items. Key Responsibilities: Serves as day to day point of contact and performance manager to assigned practices, spanning CMS ACOs, ACA Marketplace, and Medicare Advantage risk based contracts. Implements an engagement strategy to build, grow, and sustain relationships with practice staff and physician leaders. Assists practices with onboarding and operationalizing value-based care foundational elements, including EHR optimization, quality measurement and reporting, pre-visit planning, annual wellness visit (AWV) workflow, HCC recapture and suspect conditions, and transitions of care In collaboration with the NeueHealth analytics teams, facilitates clinical data acquisition, reporting, and workflow development in support of quality measure and risk adjustment and coding improvement. Conducts training for practice staff on how to leverage NeueHealth’s proprietary analytics platform, neuepulse In collaboration with other NeueHealth teams, implements best practices and initiatives to improve cost and quality performance Communicates with internal and external stakeholders using project plans, status reports, and dashboards to measure and trend performance on contract KPIs Plans and facilitates internal and external stakeholder meetings using standard meeting management tools e.g. agendas, meeting roles, ground rules, minutes, action item tracking) including support of meeting logistics for JOCs, Governing Bodies, and committees. Develops a deep understanding of regional stakeholder needs, regional healthcare landscape and strategic market intelligence to guide operational and growth strategy, deploy initiatives, and identify the operational drivers of success EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE Bachelor’s Degree Up to 25% travel to practices within your assigned region 3+ years of related experience working in health care Prior experience working with ACOs, medicare advantage, ACA contracts and/or primary care provide ... (truncated, view full listing at source)