Course Developer

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Course Developer is responsible for developing formal learning content for Ping Identity’s customer courses, certifications, and workshops. You will create engaging, technically accurate curriculum content that explains Ping Identity product capabilities and features to developers, system integrators, and system administrators worldwide. This position reports to the Senior Manager, Certification and Curriculum Development and is vital in supporting the Training team’s mission: enabling customers, partners, and staff to use the full functionality of Ping Identity products. Responsibilities Technical Course Development Collaborate with and become a Ping Identity Subject Matter Expert to design and develop engaging, hands-on, task-based training materials for specific technical audiences. Develop comprehensive student training guides, lab exercises, assessment items, and instructor teaching aids, with guidance on delivery modalities (instructor-led, e-learning, video, or virtual). Build and configure Ping Identity products to support realistic lab environments, ensuring steps are clearly documented. Test and refine training deliverables (labs, guides, presentations) to ensure accuracy and usability. Maintain and enhance existing content, making necessary adjustments and releasing timely updates, including incorporating learner feedback from survey results. Take ownership and manage assigned course projects or components, while contributing to larger team initiatives. Learner and Instructor Support Provide expert technical assistance answering student inquiries over the Ping Identity for courses you support as a curriculum lead, providing clear and timely guidance. Assist authorised instructors by clarifying course materials and supporting effective delivery. Contribute to technical marketing initiatives (FAQs, webinars, social content, or videos) in partnership with the Training team. Course Delivery Deliver Train-The-Trainer sessions and Alpha Beta classes for courses where you are the curriculum subject matter expert, engaging with the global instructor network and providing training to internal or external audiences as required. Support education consultancy for potential private events by providing guidance to align course content you are an SME for with customer event requirements. Qualifications Minimum Qualifications Bachelor’s degree in a technical discipline (Computer Science or Engineering preferred) or equivalent professional work experience. 6-9 years of experience in technical training course development (including use of virtual labs). Knowledge of the roles and responsibilities of software developers, integrators, and system administrators. Strong technical writing, editing and content structuring skills. Familiarity with system administ ... (truncated, view full listing at source)