Enterprise Architect

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Role We’re hiring an Enterprise Architect to join the Business Transformation Office (BTO) , reporting to the Director, Business Transformation Office, and partnering closely with the CIO organization, AI Data, Go‑to‑Market, Customer Experience, Finance, and Product. This is a hands‑on, business‑aligned architecture role focused on the business and enterprise architecture across the Buyer and Customer Journeys and the top‑down AI operating model in partnership with the CIO and AI Data organizations. In this role, you will: Own the end‑to‑end enterprise architecture for Ping’s Buyer and Customer Journeys from first touch through renewal and expansion. Support scalable enterprise architectures for AI initiatives that can be reused across functions. Govern platform and application choices across the Buyer and Customer Journey tech stack with a clear eye on TCO, scalability, and speed to value. What You’ll Do Own Buyer Customer Journey architecture: Map and maintain the enterprise architecture for key journeys (lead and opportunity management, quote‑to‑cash, onboarding, adoption, support, success, expansion) and connect them to the underlying systems, data, and owners (e.g., Salesforce, CPQ, Service Cloud, billing, data platforms, etc.). Support architecture for AI initiatives (in partnership with AI Data): Support the end‑to‑end enterprise architecture for top‑down AI initiatives so agents, workflows, core systems, and data platforms fit into a coherent, scalable design aligned to our Buyer and Customer Journeys. Govern platforms and applications: Establish and apply enterprise criteria and decision frameworks for selecting and assessing platforms and tools (e.g., TCO, scalability, fit to target architecture, security, speed to value) and lead recurring rationalization reviews across the Buyer and Customer Journey stack. Advise product and delivery teams on architecture: Partner with product managers, business analysts, IS architects, and delivery teams to clarify architecture implications and guardrails so roadmaps and backlogs align with the target Buyer and Customer Journey designs. Engage early as a trusted advisor in ideation: Join BTO strategy, experience, and business leaders in upfront discovery and framing — clarifying opportunity areas, architectural constraints, and options so ideas are grounded in reality while still ambitious. Act as an architecture accelerator for mobilized initiatives: Once an initiative is greenlit, you'll drive target‑state architecture, patterns, and trade‑offs (e.g., MVP scope, integrations, data needs), unblocking decisions so delivery teams can move from concept to execution with confidence and clear KPIs. What You’ll Bring 10+ years in enterprise architecture roles in B2B SaaS or similarly complex en ... (truncated, view full listing at source)