Sr. Technical Support Engineer (Night Shift)

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands. As a Senior Technical Support Engineer, you are a technical leader with extensive knowledge. You use best practices and a deep understanding of business issues to improve our product and processes. You are tasked with solving the most complex problems—those where precedent may not even exist. You often lead small project teams, formally train junior staff, and work independently as a key technical authority for the organization. You are a key escalation point.