Director, Learning & Development (Delivery and Operations)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Learning & Development (Delivery and Operations) Overview The Learning & Development team is looking for a Director, Learning – Delivery & Operations to drive learner experience and program execution forward by ensuring consistent, efficient, and scalable delivery of global learning initiatives. The ideal candidate is a skilled operations leader who thrives in complexity, is deeply learner-focused, and brings a proactive mindset to managing logistics, stakeholder coordination, and team enablement across regions. Role In this enterprise-facing position, you will: - Lead the global Learning Operations team responsible for logistics, scheduling, communications, and delivery of learning programs across all modalities. - Translate strategic learning plans into operational workflows, tools, and delivery processes. - Partner with Academy Leads, SMEs, facilitators, business stakeholders, and vendors to ensure program delivery meets quality and timing expectations. - Establish and maintain scalable systems and tools that support scheduling, reporting, and learner communications. - Drive continuous improvement through metrics analysis, feedback loops, and process optimization. - Serve as the escalation point for delivery-related issues, risks, and blockers. All About You The ideal candidate for this position should: - Demonstrate deep expertise in learning program operations, delivery logistics, and stakeholder coordination. - Be experienced in leading and developing global, high-performing operational teams. - Bring strong project management, planning, and organizational capabilities. - Be fluent in the tools and platforms that support enterprise L&D operations (e.g., LMS, scheduling, communications, dashboards). - Have experience navigating complex, matrixed environments with multiple stakeholders and overlapping initiatives. - Thrive in ambiguity and apply structured problem-solving to delivery challenges. - Be a collaborative partner and effective communicator with a passion for creating excellent learner experiences. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.