Global Vendor Specialist

Global Vendor Specialist Department: Community Operations Team: Strategy & Program Operations Location: Tokyo, Japan Type: Full-Time **About Uber** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. **About the Role** We need someone passionate about managing customer service processes and who has worked within our existing customer service network to help understand the performance of our global Business Process Outsourcing (BPO) network. To that end, the Global Vendor Specialist role will be directly responsible for ongoing monitoring and health of our customer service processes with our external BPOs. BPOs are contact management centers with hundreds of employees dedicated to providing world-class customer support to consumers, earners and merchants. Uber relies on the BPO network to provide support for our customer service issues across our various lines of business, reporting and monitoring critical metrics such as CSAT, Quality