Assistant Manager of Implementations

Skip to Content Sign In Assistant Manager of Implementations Req #13430 Richmond, VA, USA Apply Share Job Description Posted Sunday, March 22, 2026 at 9:00 PM What We Need Corpay is seeking a detail-oriented, customer-focused Assistant Manager of Implementations to support the leadership and daily operations of our Corporate Payments Implementation team. This role will assist in overseeing the customer onboarding process, ensuring smooth coordination across internal teams, and supporting the successful deployment of our AP solutions. The Assistant Manager of Implementations will work closely with Implementation Managers, project teams, and cross-functional partners to drive process consistency, maintain customer satisfaction, and ensure operational excellence. This position requires strong communication skills, a solid understanding of implementation workflows, and the ability to support team members through problem solving, coaching, and day-to-day guidance. This role reports to the Manager of Implementations. How We Work As an Assistant Manager of Implementations, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Richmond, VA Company-issued equipment Hands-on training Role Responsibilities The responsibilities of the role will include: Team Support & Development Providing day-to-day guidance, coaching, and operational support to Project Managers Assisting in onboarding, training, and supporting new team members Helping monitor team performance, identify gaps, and escalate performance concerns as needed Supporting delegation of tasks and ensuring consistent execution of implementation best practices Operational Workflow & Process Improvement Assisting in managing and optimizing the customer onboarding workflow to ensure accuracy, efficiency, and timely delivery Documenting and updating process steps, tools, SOPs, and training materials Identifying operational bottlenecks and recommending improvements for scalability and productivity Supporting leadership with implementing short- and long-term process enhancements Customer Experience & Success Partnering with Project Managers to ensure customers receive a seamless onboarding experience Helping oversee smooth internal and external handoffs across Sales, Engineering, Support, and Customer Success Supporting issue resolution by coordinating resources, escalating blockers, and ensuring customers receive timely follow-up Promoting a proactive, customer-centric approach to onboarding and product adoption Cross-Functional Collaboration Coordinating with Engineering, Operations, and other internal teams to support project success and customer timelines Assisting in communicating product updates, process changes, or system enhancements to the Implementation team Partnering with Sales to ensure accurate handoffs and consistent customer expectations Building strong working relationships across the business Analytics & Reporting Assisting with reviewing team metrics, onboarding reports, and customer activity dashboards Helping prepare reporting for leadership, including performance metrics and trend analysis Supporting Salesforce data integrity by reviewing entries, assisting with report creation, and monitoring usage Collaborating with Sales Operations on metrics and documentation Qualifications & Skills Bachelor's Degree in Business, Communications, or related field, or equivalent experience 3-5 years of experience in customer onboarding, account management, project coordination, or a related operations role Experience working with CRM tools (Salesforce preferred) and project management software (e.g., Wrike) Strong problem-solving skills with a proactive and customer-focused mindset Excellent written and verbal communication abilities Ability to support and influence others through coaching, feedback, and positive collaboration Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, ... (truncated, view full listing at source)