Floor Lead (Retail) (Full-time)

<div class="content-intro"><p>Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.</p> <p>Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.</p> <p>Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.</p> <p></p></div><p><span style="text-decoration: underline;"><strong>The Role:</strong></span></p> <p>The <strong>Floor Lead</strong> plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.</p> <p>Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.</p> <p><span style="text-decoration: underline;"><strong>Customer:</strong></span></p> <ul> <li><strong>STACK</strong>: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.</li> <li><strong>STACK Leadership</strong>: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.</li> <li><strong>Services</strong>: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.</li> <li><strong>KPIs:</strong> OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.</li> </ul> <p><span style="text-decoration: underline;"><strong>Operations:</strong></span></p> <ul> <li><strong>Inventory</strong>. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.</li> <li><strong>Order Fulfillment</strong>: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.</li> <li><strong>Storage & Organization</strong>: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.</li> <li><strong>Systems & Technology:</strong> Proficient in using point-of-sale systems, inventory management software, and other retail technology.</li> <li><strong>Shrink:</strong> Support in mitigating internal, external and administrative loss of product.</li> <li><strong>Escalations</strong>: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urg ... (truncated, view full listing at source)