Call Center and Customer Service Agent - FL - On Site

Position Summary The Call Center and Customer Service Agent (CCCSA) is a full-time role supporting call center operations, scheduling, and customer service. This role suits an organized, service-driven professional with experience in dispatching, scheduling, or customer interaction. The CCCSA supports sales activities, manages customer communications, and maintains efficient office operations. Essential Duties and Responsibilities • Manage incoming calls, emails, and web inquiries; respond promptly to customer requests and assist with schedule changes as needed. • Serve as a primary point of contact for inbound customer calls. • Greet and assist customers visiting the showroom when needed. • Schedule sales estimation visits and maintain daily calendars for estimators. • Prepare sales orders and print daily schedules for the sales team. • Track leads and update sales records; follow up on open or unclosed opportunities. • Assist with receiving deliveries, including inspection, storage, and discrepancy reporting. • Organize and file customer and commercial documentation in company systems. Qualifications • 5 years of experience in dispatch, scheduling, call center, or customer service roles. • Strong communication skills, especially over the phone. • Highly organized with strong time management and multitasking abilities. • Professional, reliable, and able to work independently with a sense of ownership. • Comfortable using smartphones, tablets, and basic business software (email, calendars, CRM systems). Nice to Have • Experience in home services, home improvement, or building-related industries. Physical Demands • Regular effective communication in person and over the phone. • Frequent use of hands and fingers to operate devices, tools, samples, or product materials. • Occasional standing, walking, sitting, bending, reaching, and climbing during showroom or receiving tasks. • Possible limited exposure to outdoor conditions. Work Environment • Primarily office-based work with a flexible schedule. • Remote work options may be available for certain administrative tasks, based on business needs. • Office environment typically has low-to-moderate noise levels. #VensureEmployerSolutions #LI-PROMOTED #LI-Onsite