Customer Success Analyst

Company: Distro (distro.io) Location: Remote (South America) Experience: Minimum 2+ years in Customer Success Language Requirement: Full professional fluency in English (written and spoken) About Distro: • Distro is a modern hiring and recruitment platform designed to help staffing teams and employers source, evaluate, and place talent faster and smarter. • Our platform serves enterprise and mid-market clients to manage high-volume hiring workflows, ensuring recruitment is seamless, efficient, and data-driven. Role Overview: • Position: Customer Success Analyst • Location: South America (Remote) • You'll be the primary client contact, ensuring customers realize full value from the Distro platform. • Role requires speed, critical thinking, empathy, and precise communication. • Perfect English fluency is required to support a global client base. Key Responsibilities: • Manage a portfolio of enterprise and mid-market accounts as a trusted advisor. • Drive customer retention and uncover opportunities to expand services within existing accounts. • Guide clients through technical onboarding and integration of Distro into their HR tech stack. • Anticipate and solve client issues proactively to maintain excellent user experience. • Communicate clearly and professionally, supporting clients through platform updates and workflow improvements. • Collaborate with engineering and product teams to convert customer feedback into platform enhancements. Qualifications: • Minimum 2 years in Customer Success or Account Management. • Experience in HR technology, recruitment, or staffing is a strong plus. • Familiarity with Applicant Tracking Systems (ATS) and hiring workflows. • Exceptional English skills, capable of leading meetings and drafting complex documents. • Tech-savvy with the ability to troubleshoot software and explain technical concepts to non-technical users. • Highly organized, able to work independently in a remote and fast-paced environment. Why Join Distro? • Work with a high-performing team in a remote-first culture valuing clean systems and human-centered communication. • Play a key role in scaling a platform transforming the hiring process for companies. • Enjoy flexibility and contribute remotely from South America. #DISTRO #LI-PROMOTED #LI-Remote