Safety Investigations Specialist I (Overnight)

Safety Investigations Specialist I (Overnight) Department: Community Operations Team: Community Operations Location: Limerick, Ireland Type: Full-Time **About the Role** At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way. As a Safety Investigations Specialist, you are all about helping and supporting our users with incidents that happened on a trip. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with outstanding support and exceptional communication, ensuring that problems are resolved promptly while developing honest relationships with our community. Our safety investigations support teams are integral to ensure that “safety never sleeps” and ensure we live up to our culture value to Stand for Safety. ## **Who You Are:** 1. Incredibly empathetic and understanding of all parties including riders & drivers. 2. You will be a powerful advocate for Uber’s users and are passionate about the community experience. 3. Cool and calm under pressure. You have outstanding organizational skills, integrity, and great follow-through on tasks. 4. Word-savvy. You’re eloquent and able to strike the perfect tone, whether you’re explaining a policy or process or responding to support issues via phone or IAS 5. You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand. 6. You can move quickly with care. You adopt change and can absorb ## **Who You'll Do:** 1. Deliver high-quality service across multiple support platforms including phone and messaging 2. Handle sensitive issues with compassion and empathy 3. Provide support and reassurance during unforeseen incidents such as accidents 4. Be a hardworking advocate for users while answering any questions that come your way 5. Show compassion to frustrated