Safety Support Program Leader, EMEA CommOps

Safety Support Program Leader, EMEA CommOps Department: Community Operations Team: Community Operations Location: Amsterdam, Netherlands **About the Role** As the Regional Safety Support Lead, you will champion the delivery of best-in-class safety support across the EMEA region. Operating within the Global Safety Support Team, you will be directly responsible for ensuring an exceptional customer experience during critical, safety-related incidents. You will take ownership of the strategy and execution of improvements to safety support processes, steering complex EMEA and local-level projects. This leadership includes driving cross-functional collaboration, leveraging data analysis and project management to improve operations, and engaging in the research and resolution of complex issues to enhance the overall safety of the Uber platform. This is a strategic business operations role fundamentally driven by data. Success requires robust stakeholder management across functional and local teams to align resources and objectives. You will serve as a key thought partner to global, regional, and sub-regional leadership, driving the best operational approach for executing Uber's Safety support strategy across EMEA. We are looking for a leader who bridges strategy and execution, balancing team management with a commitment to hands-on operational involvement. You must be an innovative problem-solver who prioritizes doing the right thing and maintains unwavering calm during times of crisis. **What You'll Do** 01. Guide the Safety program team on complex safety cases, emergency situations, or crises and drive safe and fair resolutions. 02. Set the standard for when regional nuance and customization are required in processes, ensuring adherence to the global framework while maintaining necessary local variance within guardrails in partnership with cross-functional stakeholders 03. Govern regional safety needs and adapt global safety programs to local regulations and market realities. 04. Formulate and lead the roadmap on process harmonization and safety support experience initiatives, establishing key region