BPO Learning Specialist IV

BPO Learning Specialist IV Department: Community Operations Team: Community Operations Location: Lisbon, Portugal Type: Full-Time **About the Role** Work alongside our Community Operations team, Regional CommOps, and Vendor Management to implement both strategic and operational BPO Learning & Development (L&D) initiatives. In this role, you will provide L&D support, governance, and performance oversight to our BPO partners, ensuring high-quality and scalable training delivery. This role requires strong strategic thinking, problem solving, process orientation, project management, and stakeholder management skills. You will also bring the ability to analyze, track, and report on the effectiveness of training programs and their impact on performance. Community Operations is focused on efficiency and continuous improvement. As a BPO Learning Operations Specialist, you will play a key role in enabling our global support teams to consistently deliver high-quality experiences across the Uber ecosystem. This role is about building strong foundations for our BPO learning programs, scaling them effectively, and anticipating future needs as we grow. **What You Will Do** - BPO Governance & Communication: Lead regular BPO L&D syncs to ensure alignment on priorities, upcoming initiatives, and business needs. Gather insights on challenges and opportunities to inform planning and support. Ensure adherence to Uber L&D ways of working, processes, and tools, and maintain up-to-date documentation and resources for BPO partners. - Manage Training Deployment: Oversee and coordinate training deployments in collaboration with internal and external stakeholders (e.g., Vendor Management, Workforce Management, Quality, and BPO teams). Ensure deployment readiness by coordinating train-the-trainer sessions, validating training materials, confirming trainer availability, and tracking completion and performance through relevant tools and trackers. - Project Management: Plan and manage L&D-related projects end-to-end, ensuring timely delivery, clear stakeholder communication, and alignment with business goals. - BPO Launc