Global Knowledge Program Lead

Global Knowledge Program Lead Department: Community Operations Team: Community Operations Location: Amsterdam, Netherlands **About the Role** This role owns Uber’s end-to-end Knowledge Program and Production operating model, ensuring that both strategic (proactive/transformation) and operational (reactive/JIRA-based) work are aligned to deliver against program goals. This leader is accountable not only for how knowledge is produced globally, but also for how knowledge programs are shaped, prioritized, and evolved to support business strategy. They ensure that production, transformation, and program needs operate as a single system, balancing speed, quality, and long-term impact. This role partners closely within Global Content and cross-functionally to ensure programs are future-ready, operationally excellent, and strategically impactful, enabling teams to deliver at a high bar. **What You'll Do** **Lead the Knowledge Production & Program organization** 1. Lead, coach, and develop the team and set a high bar for quality deliverables. 2. Set clear expectations for end-to-end program ownership, not only production delivery. 3. Drive accountability across both transformation (proactive) and BAU (reactive) work. 4. Foster a high-performing culture with strong ownership of both outcomes and execution. #### **Own the end-to-end Knowledge Program operating model** 1. Define and evolve the operating model to connect: 2. Program strategy & priorities 3. Transformation and proactive initiatives **Operational execution via JIRA** 1. Ensure clear alignment between what should be built (strategy) and what is being delivered (production). 2. Establish mechanisms to continuously feed insights from production into program strategy. 3. Define roles, decision rights, and escalation paths across both program and production layers. #### **Drive program strategy, planning & prioritization** 1. Partner with stakeholders to shape program roadmaps and priorities. 2. Translate business goals into clear content, knowledge, and production strategies. 3. Balance proactive initiatives with reactive dema