Account Manager, Grocery & Retail SMB

Account Manager, Grocery & Retail SMB Department: Sales & Account Management Team: Account Management Location: Toronto, Canada Type: Full-Time **About the Role** As an Account Manager at Uber Eats, you will play a pivotal role in managing and nurturing relationships with our merchant partners. You will be responsible for driving growth and revenue by implementing strategic initiatives, conducting market research, analyzing data, and fostering innovative solutions. The ideal candidate will have a background in consulting or account management, possess strong analytical skills, and exhibit creative thinking to address complex challenges in the on-demand delivery industry. **_This role requires candidates to be based in Toronto, Canada, following the hybrid schedule._** **What You'll Do** - Account Management: Build and maintain strong relationships with merchant partners, serving as their primary point of contact for all operational and strategic matters - Revenue Growth: Develop and execute strategies to drive revenue growth for both Uber Eats and our merchant partners, including upselling additional services and optimizing existing partnerships - Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes within the food delivery industry, providing insights to inform strategic decision-making - Data Analysis: Utilize data-driven approaches to assess partner performance, identify areas for improvement, and develop actionable recommendations to optimize merchant operations and enhance customer experience - Strategic Planning: Collaborate cross-functionally with internal teams, including Sales, Marketing, and Operations, to develop and implement strategic initiatives that align with business objectives and drive long-term success - Problem Solving: Proactively identify challenges and develop creative solutions to address partner needs, optimize processes, and overcome obstacles in a dynamic and fast-paced environment - Reporting: Generate regular reports and performance metrics to track key account metrics, monitor progress towards goals, and communicate insight