Head of Vendor Management - APAC CommOps

Head of Vendor Management - APAC CommOps Department: Community Operations Team: Strategy & Program Operations Location: Gurgaon, India Type: Full-Time ## **About the Role** Uber’s Global Support Organization (GSO) partners with Community Operations to deliver exceptional customer experiences across Mobility, Delivery, Global Programs, and Platform Integrity. We drive growth and satisfaction by optimizing Business Process Outsource (BPO) strategy, scaling efficient processes, and building strong vendor partnerships across markets and languages. As Head of Vendor Management, you will set strategy and drive execution across a portfolio of BPO partners, ensuring alignment with GSO and CommOps priorities. You will own vendor strategy and performance for a region, vertical, or global program, including footprint decisions and long-term partner strategy. Operating in a highly matrixed environment, you will lead cross-functional initiatives and deliver measurable operational impact. In this role, you will be accountable for managing strategic vendor relationships and ensuring performance across quality, efficiency, productivity, and customer outcomes. You will also help evolve the vendor footprint and implement best-in-class performance frameworks to support business and market needs. We’re seeking a hands-on, strategic leader who excels in dynamic environments, balances competing priorities, and communicates with impact to drive alignment, accountability, and results at scale — while leading high-performing teams and setting effective operating rhythms across the organization. **What We Need from You** - **Proactive, Ownership-Driven Mindset:** Results-oriented and comfortable operating in fast-paced environments; drives initiatives from strategy through execution. - **Global Leadership:** Proven ability to lead and develop multicultural teams, fostering an inclusive and high-accountability culture. - **Structured, Outcome-Oriented Thinking:** Focuses on delivering measurable business impact through logical and scalable solutions. - **Resilience:** Ability to manage ambiguity, shifting priorities, and high-pressure