Customer Success Associate

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! As a Cato Customer Success Associate, you will be a trusted advisor to a specific subset of our customers (SMB / MM) from deployment and throughout their journey to renewal. In this role, you will inspire and support customer adoption and expansion and use your customer-facing as well as technical acumen to lead our customers to success. Core Cato Customer Success Values Curiosity – you have a desire to truly understand our customers' business needs. Creativity – you can find a sustainable path to yes. Empathy – you connect at a human level with our customers and you genuinely care. Responsibilities Responsible for the health and upkeep of a specific cohort of accounts (SMB / MM), ensuring they are continuing to grow and recognizing the value of their investment in our technology. You will also be responsible for renewing these customers when their contracts are at the end of their term. Focus on assisting customers throughout the entire life of their contract and champion their needs to the internal Cato teams (Sales, Customer Success, RD, and Support Engineering). Own and orchestrate Cato's post‑sale motion, which will include daily customer interactions and managing renewals and upsells within the customer base. Responsible for managing, maintaining, and executing upon queued requests on a daily / weekly / monthly basis. Requirements 1+ year of experience ideally in a Customer Success or Sales role at a high‑growth SaaS software or technology vendor. Excellent verbal and written English is a must. Proficiency in French, German, Italian or any of the nordic languages is a big plus. Exposure to networking or security software solutions is a plus. Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional, and compelling manner). Must be very well organized and able to work effectively in a nimble and fast‑paced environment. Exceptional at multi‑tasking between different priorities throughout the day and the ability to manage multiple requests simultaneously. Comfortable working within a geographically distributed team for a hyper‑growth global organization. *We operate in a hybrid model, requiring three days in the office. *Location: NR7, Náměstí republiky, Prague, Czech Republic.