Vendor Services Program Manager

Vendor Services Program Manager WHO IS FLOCK? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY We are seeking a strategic and execution-driven Vendor Services Program Manager to deliver efficiency, cost, and quality improvements across our network of vendors. You will ensure that vendors have the infrastructure and operational processes in place to scale with Flock Safety’s rapidly growing business, all the while tackling some of Flock’s largest and most complex operational problems. The ideal candidate is a leader with strong ownership and bias to action – you are comfortable operating at the lowest level of detail while also driving strategic, scalable improvements across multiple stakeholders. How you’ll make an impact: - Identify opportunities to improve existing operations workflows - ultimately you will be responsible for driving better quality outcomes for customers while also lowering cost for the business. - Hold a high bar for vendors to ensure they deliver great outcomes for our customers efficiently. - Partner with internal and external stakeholders to identify and solve some of the most pressing and complex problems the company faces in delivering products to our customers. - Analyze data and build reporting to drive cost improvements across our network of third party vendors. THE SKILLSET - 5+ years of experience working in a high-growth, high ambiguity, yet operationally rigorous environment - Strong leadership and communication skills - you have a proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment. - Excellent operational acumen - you are able to spot deficiencies in current processes and implement improvements that scale. - High level of ownership - no problem is too big or outside of your scope. You are willing to jump in, help, and own the outcome. - Strong bias for action - You are able to launch solutions quickly, test them, and make changes as needed. - Analytics Driven - you are able to manipulate data to make insights and identify opportunities and solutions to problems. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 DAYS AT FLOCK We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days - Learn about our current network of vendors, operational workflows, and will be introduced to some of the biggest improvement opportunities for the team. - Familiarize yourself with team metrics, reporting, and systems used to maximize efficiency in Vendor Services. - Build relationships with internal and external partners. The First 60 Days - ... (truncated, view full listing at source)