Director, Field Operations

Director, Field Operations WHO IS FLOCK? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY Every camera we install is a promise to a community. Every device that stays online is a crime prevented. As Director of Field Operations, you’ll architect how we deliver on that promise at scale. You’ll lead regional technicians, third-party installation partners, and specialized centers of excellence — ensuring flawless installations, high device uptime, and exceptional customer experiences. Partnering closely with Central Ops, Regional Ops, Product, and Customer Success, you’ll own the metrics that matter: installation SLAs, first-time fix rates, technician productivity, quality, and customer satisfaction — all directly tied to our growth. THE SKILLSET LEADERSHIP & TEAM DEVELOPMENT - 10+ years leading field service operations (B2G, hardware/IoT, or infrastructure preferred) - 5+ years managing multi-level, geographically distributed teams; blended first/third-party models a plus - Proven track record recruiting, developing, and retaining high-performing field teams - Experience building scalable training and certification programs - Deep commitment to safety and compliance OPERATIONAL EXCELLENCE - Strong expertise in field service systems, workforce optimization, and quality management - Proven ownership of core KPIs: cycle time, first-time fix, utilization, quality, and device reliability - Skilled at balancing service quality with cost efficiency - Experience managing contractor performance and vendor negotiations CROSS-FUNCTIONAL & STRATEGIC LEADERSHIP - Builds strong feedback loops with Product, Engineering, Supply Chain, and Customer Success - Comfortable operating in complex, matrixed environments - Experience managing significant operating budgets or P&L - Data-driven operator who translates analytics into action - Executive presence with ability to navigate high-stakes customer situations - Willing to travel (~25%) TECHNICAL FOUNDATION - Working knowledge of hardware installation, electrical systems, networking, and device deployment - Experience with IoT or physical infrastructure environments preferred - Familiarity with permitting and municipal workflows a plus 90 DAYS AT FLOCK 30 Days: Immerse & Assess - Gain field exposure, build cross-functional relationships, analyze performance, and identify quick wins 60 Days: Execute & Elevate - Implement KPIs and accountability rhythms - Strengthen leadership bench and address talent gaps - Establish training standards and define long-term strategy 90 Days: Scale & Align - Execute strategic initiatives - Optimize contractor and regional coverage model - Align OKRs, budget, and operating cadence to drive performance at scale LOCATION We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace r ... (truncated, view full listing at source)