Senior Analyst, Onboarding Operations

Senior Analyst, Onboarding Operations ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. Responsibilities: - Possess a deep understanding of AML policies and KYC procedures, ensuring continuous updates and maintenance of relevant SOPs. - Foster strong cross-functional collaboration by bridging diverse team requirements, facilitating seamless communication between key stakeholders such as global operations team, commercial, compliance, and other relevant teams. - Mentor and support the professional growth of junior team members, set proper individual target tracking mechanism, leading the team to successfully achieve OKRs. - Provide regular reporting updates on team performance, project progress, and any challenges to senior management for effective communication. Minimum qualifications (Must-have's) - Solid expertise in AML and KYC regulations, with the ability to apply them effectively in an operational setting. 5+ years of experience in AML and KYC plus 3+ years of experience in managing operational teams - Fluent in both English and Chinese, with the ability to navigate multilingual business environments seamlessly. - Excellent communication and interpersonal skills, enabling you to coordinate effectively between local commercial teams, compliance teams, and other stakeholders to deliver outstanding customer service. - Proactive, creative, self-motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks. - Good command of Mandarin and English APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All o ... (truncated, view full listing at source)