Manager/Associate, Issuing Risk Operations

Manager/Associate, Issuing Risk Operations ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. As part of our Issuing Risk Operations team, you’ll be responsible for strengthening our global issuing risk control strategy, driving key strategic initiatives across the globe and striving for the right balance of business growth, customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business. Responsibilities: 1. Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management; 2. Responsible for improving risk settings and drive better customer outcomes with respect to fraud management; 3. Manage fraud detection capabilities and ensure that customer and business impacts are mitigated; 4. Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response; 5. Support the launches of new products and use cases from a fraud / risk perspective; 6. Manage SLAs and deadlines to meet team and company goals; 7. Responsible for deepening relationships with key stakeholders across the Issuing business; 8. Ensure adherence to local and Global Compliance policies and procedures. Qualifications: 1. Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts; 2. The willingness to learn new processes and develop skills at a fast pace; 3. Strong sense of ownership with attention to details; 4. Strong analytical skills including excel, business intelligence tools. and SQL; 5. Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology; 6. Experience working in a global environment strongly preferred; 7. Experience in FinTech or start-up experience is strongly preferred. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official comm ... (truncated, view full listing at source)