Account Manager, SME & Growth

Account Manager, SME & Growth ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE ROLE: As an Account Manager at Airwallex, you will own the relationship with our SME clients and work cross functionally, across sales, product, operations, marketing, and strategy, to deliver the best customer experience. This role will focus on qualifying, servicing, upselling, cross-selling, and building multi-stakeholder relationships with your portfolio of customers. The ideal candidate possesses a passion for SMEs, a curiosity of industry trends, and an adventurous spirit to experiment. Additionally, you will work closely with the commercial leadership and strategy team to provide insights to grow the business. KEY RESPONSIBILITIES: - Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs. - Identify Opportunities: Utilise data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform. - Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products. - Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed. - Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry. WHAT YOU’LL BRING: - Strong Hustle: You love sales, and are driven and resilient to achieve KPIs. - Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions. - Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally. - Communication Skills: Strong verbal and written communication in English. Proficiency in other South East Asian languages will be added advantage. - Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively. - Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues. - Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet sha ... (truncated, view full listing at source)