Revenue Operations Associate

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. As Headway grows, so too does the volume and complexity of the challenges we face. As a Revenue Support Associate, you will ensure we are the best possible partners to our sales team along with several other cross functional teams. Trust will be built on your ability to provide timely responses, take ownership of requests, and become a subject matter expert on the systems and processes being supported. You will directly own the resolution of Jira tickets and ensure SLAs are met. You will be one of two team members who support Jira tickets and systems access requests. You will work cross-functionally to reduce our monthly contact rate and engage with the senior administrators on enhancements and feature requests. This role sits on the systems pillar of the Revenue Operations team and you will report into the Manager of Revenue Systems. You will be essential in supporting requests that are sent from sales associates on the Growth team. To be successful, you will identify efficiencies or improvements that will reduce the case volume and improve the user experience. Strong written and verbal communication skills are required to support both synchronous and asynchronous updates. While this is an entry level position, increasing your skill-set and integrating into the Revenue Operations Systems team will be important as the teams we support grow and become more complex. You Will Support a world class sales team by solving Salesforce cases and meeting our monthly SLA Identify key opportunities for efficiencies within our systems Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention, among others Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms You’d be a great fit if… You have 1+ years of experience supporting Salesforce or a similar enterprise-level application You have experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users) You have experience managing a ticking system with a high-volume and diversity of requests (1,000 / month). You are interested in learning from an experienced team how to support Salesforce and best-in-class sales applications. You are dedicated to expanding your skill-set to manage projects and system changes. You want to learn what world-class growth looks like. You like collaborating with teams from technical and non-technical backgrounds and get energy from solving issues. You are a self-starter, with the ability to distill complex problems into simple solutions. You work hard, are a ... (truncated, view full listing at source)