Payroll Delivery Manager I

Skip to Content Sign In Payroll Delivery Manager I Req #23488 Canada Apply Share Job Description Posted Monday, March 23, 2026 at 9:00 PM | Expires Sunday, May 24, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately. About the Opportunity Dayforce is currently seeking a Payroll Delivery Manager I to join our Dayforce Managed Team. The role focuses on collaborative leadership of Payroll specialists for an assigned book of clients. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business. The ideal candidate will have a strong background in effectively managing client relationships, support process sustainability, indirectly managing the payroll specialists and being a strong consultative partner. They will also have an in-depth working knowledge of US payroll, year- end processing, projects management, own day to day deliverables and has an “I own it” attitude with a “Be the Difference” passion to deliver exceptional results. What you’ll get to do Managing a broad scope of day-to-day operations with agility and through continual change.  Maintain oversight across multiple internal departmental actions, items and work to resolve within tight time deadlines Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage, leads efforts to continually improve in these areas.  Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value Be a subject matter expert of Dayforce and Client information and make recommendations to internal and external leaders  Track workflow processes, managing tasks and removing bottlenecks to meet timelines  Make recommendations on resource utilization to provide maximum efficiency Supports (existing and new) clients and internal teams throughout various client life cycles  Consistently and successfully assist in project planning and project rollout Plan and coordinate Operational tasks and readiness for Parallel and Dry Run Testing  Assist in directing Payroll Specialists to the necessary tools, provide coaching and training to the team.  Assist in establishing standards and best practices to initiate/create document standard operating procedures.  Prepare and present metrics, business reviews, processes, changes and other items to internal and external front line or executives  Create and maintain positive internal/external relationships with various teams and external partners Provide world-class customer service in all aspects of the job Create, enhance, support and promote cross-functional training and create a network of cross-functional internal partners. Complex product, payroll and offering knowledge is essential, as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.  Communication skills are essential, you must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently. Has an “I own ... (truncated, view full listing at source)