Enterprise Customer Activation Manager | Bill Pay & Procurement

About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleThe Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.What You’ll DoDeliver High-Quality ImplementationsLead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deploymentEducate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configurationDrive Customer Adoption & Business OutcomesPrevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutionsUnderstand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rolloutBe a Product & Workflow ExpertBecome deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processingTroubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workaroundsCross-Functional Partnership & Customer AdvocacyProvide structured feedback and insights to Product to inform roadmap prioritizationBalance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreachWhat You'll Need5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functionsStrong project management and time management skills with the ability to keep multiple customers on track simultaneouslyExcellent verbal and written communication skills, including the ability to explain complex workflows simplyExperience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutionsDemonstrated ability to quickly learn a ... (truncated, view full listing at source)