Customer Success Manager, EMEA

<p>At Webflow, we’re building the world’s leading AI-native Digital Experience Platform. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.</p> <p>Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.</p> <p>As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business.</p> <p>We’re looking for a<strong> </strong>Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.</p> <h1><strong>About the role:</strong></h1> <ul> <li>Location: UK (London-Hybrid)</li> <ul> <li>3 days per week in-office</li> </ul> <li>Full-time</li> <li>Permanent </li> </ul> <p>Our cash compensation amount for this role depends on the cost of labor of the geographic area and career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; pension scheme; health benefits; and wellness stipends.</p> <p><br>Please visit our <a href="https://webflow.com/careers#pay-zones">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.</p> <ul> <li>Application Information: <ul> <li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li> <li>This posting is for a new position</li> </ul> </li> <li>Reporting to the Manager, Customer Success</li> </ul> <p>As a Customer Success Manager, EMEA you’ll … </p> <ul> <li>Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.</li> <li>Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform.</li> <li>Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.</li> <li>Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption.</li> <li>Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.</li> <li>Collaborate with the Account team to support strong ... (truncated, view full listing at source)