Technical Support Associate, Argentina

<p>At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.</p> <p><a href="https://wfl.io/buenasargentina" target="_blank">We recently announced that we're opening an office in Buenos Aires</a>, and this role will be one of the first members of the team. Not ready to apply, or not seeing the right role yet? <a href="https://wfl.io/SumateWebflow" target="_blank">Sign up here to hear about future opportunities and events with the Webflow team in Argentina.</a></p> <p>We’re looking for a Technical Support Associate to be the voice of Webflow for our customers, the bridge between their goals and our platform. You’ll help people solve real-world challenges, troubleshoot issues, and inspire confidence as they build and scale their online presence.</p> <p>This role is ideal for someone who thrives in fast-paced environments, is eager to deepen their technical skills, and loves empowering customers to succeed. You’ll work cross-functionally with Product, Engineering, and Customer Success to provide world-class service and feedback that helps improve our tools and workflows.</p> <h1><strong>About the role:</strong></h1> <ul> <li>Location: Remote-first (Argentina)</li> <li>Full-time </li> <li>Permanent</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.</li> <li>Application Information:</li> <ul> <li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li> <li>This posting is for an existing vacancy</li> </ul> <li>Reporting to the Manager, Technical Customer Support</li> <li>Schedule Monday to Friday from 10am-7pm GMT-3 Buenos Aires, Argentina</li> </ul> <p>As a Technical Support Associate you’ll … </p> <ul> <li>Deliver consistently exceptional customer experiences to every Webflow user.</li> <li>Assist customers in support queues, live chat, and phone via tools such as Zendesk, Zoom, Jira and Confluence.</li> <li>Troubleshoot, file, and track bugs, collaborating across teams to ensure timely resolutions.</li> <li>Advocate for customer needs by surfacing feedback and identifying opportunities to enhance product and support experiences.</li> <li>Partner with support engineering liaisons to surface issues, bugs, or blockers in order to provide effective, high-quality support for our entire customer base</li> <li>Develop expertise in Webflow, HTML/CSS, DNS, and related web technologies to better guide customers.</li> <li>Contribute to creating or improving documentation and internal knowledge sharing to strengthen our overall support ecosystem.</li> </ul> <h1><strong>About you:</strong></h1> <p>Requirements:</p> <ul> <li>Demonstrated high-tou ... (truncated, view full listing at source)