Senior Consultant Field Engineering

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. SCOPE OF RESPONSIBILITIES - Reports to Regional Services Leader and takes direction from project leads (Services Project Management, Engineers, etc). - Act as a field technical expert advisor on projects working directly with Project Managers, the account team and customer - Responsible for providing leadership to a team of Project Managers, Field Services Engineers and/or Field Technicians both locally and remotely. - Develop field-level Network Design and Engineering Documentation to ensure accuracy and coherency. - Provide tactical consultation and strategic direction to customer & Project Management team for network deployment, equipment migration, turn-up and planning. - Performs complex equipment migration, turn-up, testing, and troubleshooting of various Ciena & customer products in both Greenfield and In-Service environments. - Develop the testing and commissioning skills and proficiencies of internal Ciena Field Staff and Service Partners. PRIMARY DUTIES AND RESPONSIBILITIES: - Provide mentorship / direction to the Field Service Engineers and technicians. - Establishing migration & commissioning Methods & Standards. - Plans, Migrates, provisions, tests, and troubleshoots Ciena optical / Ethernet transmission equipment. May include similar efforts for non-Ciena optical equipment. - Provides remote and/or on-site technical assistance during complex deployments / migrations of Ciena equipment to ensure that the network has been tested as per the Network Design Specification and is operating accurately prior to customer hand-off. - Provides project status reports to the Project Manager - Develops complex or custom MOPs, for both new deployments, In-Service upgrades and migration hot cuts - Uses knowledge and practical experience of DWDM Optical Networks to troubleshoot and address technical problems encountered during the deployment of both new networks and upgrades or modifications to existing networks. - Reviews and disseminates Field Service Bulletins (FSB) and Internal Service Bulletins (ISB). - Interfaces and calls out deployment / migration related issues to the assigned Project Manager. - Interfaces and recommends deployment / migration related process improvements to the Services Operations Manager. - Works with Ciena and Customer Technical Support to identify and resolve hardware/software issues. - Calls out technical issues into Ciena Technical Support, accurately defines the problem and participates in troubleshooting to ensure it is resolved to the happiness of customer. - Reviews Field Service Bulletins and the potential impact prior to and during live network operations. - Actively train to update their knowledge in new products and also provide inputs to the NPI group on product issues that require attention. - Validates good practices and quality standards are followed during the live network operations. Takes initiative to address any deviations or updates. - As required, tests or troubleshoots or directs others to address in-service problems using SONET, Ethernet, and other Fiber Optic test equipment. - Connects with Ciena core Engineering team to provide recommendations on issues found in the field during deployment & migration. - Co-ordinates maintenance window activities and develops and carries out detailed Method of Procedures (MOPs). - Participates in pre-deployment / Migration setup conference calls. - Provide the service interruption reports and participates in root cause analysis as required. EDUCATION AND EXPERIENCE - B.Sc Electrical Engineering, Optical Engineering, Computer Science or a ... (truncated, view full listing at source)