Customer Service Representative (on-site position)

About Fellers, LLC Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. Since 2021, Fellers has been private equity owned, and focused on investing heavily in expanding business into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service. About the role The Customer Service Representative is responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets. What you'll do Maintaining departmental service level targets Responding to customer inquiries Processing Orders Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times Have basic product knowledge Keep accurate records of customer interactions, transactions and complaints Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience Additional duties as assigned Qualifications Minimum 1 year experience in a Call Center Customer Service role Strong customer service and active listening skills Excellent communication skills Ability to prioritize work and manage time effectively Basic computer skills High school diploma A passion for customer advocacy Proficient with Microsoft Office Suite Bilingual Spanish Preferred Qualifications Bilingual (Spanish/English) is strongly preferred. The pay range for this role is: 17.00 - 19.00 USD per hour (Michigan)