Sr. Business Analyst (Salesforce) Contract

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. PointClickCare is searching for a Sr. Business Analyst that is Salesforce certified and a subject matter expert to support our strategic initiatives and build relationships with the business community. As a member of the Technical Delivery & Operations team, you will be responsible for analyzing and validating business needs, leading and conducting QA activities, and designing processes to improve system effectiveness and solidify our relationships with our business contributors. This role collaborates closely with business Subject Matter Experts (SMEs), Product Owners, Business Solution Managers (BSMs), Application Analysts, Application Engineers, Project and Program Managers, and other members of the team to deliver solutions successfully. Key Responsibilities: •Develop a strong understanding of the current projects and our Salesforce roadmap.  •Build and maintain strong relationships with business stakeholders to ensure alignment of project goals with business needs. •Lead requirements interviews, workshops, and collaborative sessions to gather business requirements and identify opportunities for process improvements. Utilize technology to optimize business operations. •Capture and document detailed business requirements, including user personas and to-be process flows, using Agile and Design Thinking methodologies to ensure flexibility and iterative development. •Work closely with the Business Systems Manager (BSM) to understand the applicable technology strategy, including integration needs and data management considerations. Ensure alignment between business and technology. •Identify gaps and risks in business processes and technology solutions. Collaborate with stake ... (truncated, view full listing at source)