Senior Staff Product & Marketing Operations – Content Hub

Senior Staff Product Marketing Operations – Content Hub (US) About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America – and this is still just the beginning of the purple future we’re building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Learn more at our careers page . About the role We are looking for a Senior Staff Product Marketing Operations professional to own and scale our new content hub – a central, owned channel where Nubank will host exclusive content from strategic partnerships and operate a light e-commerce experience for branded merchandise and collaborations. This person will be the end-to-end operational owner of the content hub: from defining and running the operating model with partners and suppliers, to working closely with Product, Engineering, Marketing, Legal, Tax, and Logistics to make the experience work seamlessly for customers across markets. The first big mission is to launch an initial version of the content hub , including exclusive content and the first wave of merchandise from our global partnerships with key partners such as Mercedes AMG Petronas F1 and Inter Miami CF , and then continuously iterate it into a core channel for our marketing and product teams to engage fans, launch new experiences, and drive product adoption. You will sit in the Marketing organization , working very closely with Product Operations, Product Management, and Partnerships, and will operate at a Senior Staff (IC8) level, with significant autonomy and visibility. You’ll be responsible for Owning the content hub and merchandise “store” end-to-end – from concept to daily operations – as your core product, ensuring it delivers a high-quality, reliable experience to Nubank customers and partners. Leading the MVP launch of the hub, including content and the first merchandise drops (e.g., Mercedes and Inter Miami collaborations), coordinating legal, tax, inventory, shipping, content, and technical workstreams to get a first version live quickly and safely. Designing and running the operating model for the hub: selecting and managing suppliers and partners, defining SLAs and responsibilities, and ensuring that logistics, customs, returns, and customer support flows are clearly owned and work in practice (e.g., FAQs, redirection to partner support, escalation paths). Partnering with Product Managers and Engineers to scope and prioritize technical integrations and features (e.g., plug-ins for e-commerce, content formats, entry points in the Nu app), translating operational needs into clear product and technical requirements. Defining and optimizing discovery and entry points to the hub, both within the Nubank app and from partner surfaces (e.g., partner websites, campaigns), in collaboration with Marketing, Product, and Partnerships teams. Coordinating a highly cross-functional stakeholder landscape , including Global and Local Marketing, Partnerships, Product, Engineering, Legal, Tax, and Operations, continuously re-prioritizing across competing needs while keeping the hub roadmap and delivery on track. Setting up and driving a clear execution plan and governance , including timelines, milestones, and decision forums, and proactively unblocking legal, regulatory, and operational issues as they arise. Continuously evolving the hub vision and roadmap beyond V1 – for example into fan clubs, community experiences, and early-access product launches – in partnership with Marketing and ... (truncated, view full listing at source)