Lead Customer Trainer, Intelligence Systems

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. WHAT IS AIS? Anduril Intelligence Systems (AIS) is focused on positioning Anduril as a lead provider of specialized engineering and products for Intelligence Community (IC) customers. We work within the IC to understand their requirements, shape their concepts of operation, and deliver exquisite capability across their problem set. We aim to develop and deploy critically needed capabilities that address our customers’ most pressing national security requirements. ABOUT THE JOB We are seeking a visionary Lead Customer Trainer to develop, lead, and scale our customer-facing instructional cadre. In this critical leadership role, you will be responsible for defining and executing a comprehensive training team strategy that ensures our diverse customer base – including military, government agencies, and commercial clients - achieves operational excellence and maximizes the value of Anduril’s advanced hardware and software offerings. You will lead, mentor, and grow a team of high-performing technical trainers enabling agile, scalable instruction both in the Washington DC Metro Area as well as CONUS and OCONUS locations. This role requires deep experience training technical subjects, preferably to US Government entities, as well as engineering expertise. You will also serve as a key bridge between instructional designers, product and engineering, and the instructors, focusing on constant improvement of training content and delivery to drive customer adoption. If you are passionate about transforming national security capabilities through cutting-edge technology and empowering end-users with the knowledge and skills to succeed in high-stakes environments, we encourage you to apply! WHAT YOU'LL DO Strategic Leadership Team Management: Develop and grow technical training teams for customers supporting Anduril’s product roadmap, business objectives, and customer success goals. Establish clear performance metrics, development pathways, and operational standards for the customer training teams. Foster a culture of excellence, ownership, and continuous improvement within the training teams, establishing feedback mechanisms and metrics to funnel student suggestions into the product stream. Program Development Delivery Oversight: Collaborate on the design and development of engaging learner-centered technical training programs for a wide range of Anduril products and systems. Ensure training collateral and instruction remain current, accurate, and aligned with new features and functionalities across all product lines. Stakeholder Collaboration Customer Advocacy: Act as a key strategic partner to Product Management, Engineering, Design, Operations, and Business Development teams to capture product updates, inform training needs, and champion the voice of the customer. Build and maintain strong relationships with key customers and stakeholders, understanding their operational contexts, identifying pain points, and influencing product and training roadmaps. Drive the translation of complex technical concepts into accessible and effective learning experiences for diverse technical and non-technical audiences. Operational Excellence Compliance: Establish and optimize standardized processes, tools, and techniques for ... (truncated, view full listing at source)