Job Description
Service Team Lead I - HR Shared Services
Department: Community Operations
Team: Support Operations
Location: Taguig City, Philippines
Type: Full-Time
**Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
**About the Role**
The HR Shared Services Team Lead I position (also known as Service Team Lead I) is a middle management position under the HR Shared Services team of the Uber Center Of Excellence (COE) organization. The role reports directly to one of the HRSS Senior Team Leads and they serve as the conductor of the many simultaneous activities that are expected to be performed by the HRSS Specialists within their span on a regular basis. As the team is a strategic partner to People Operations (HR), HRSS Team Leads are expected to support the rollout of projects and other process improvement initiatives meant to grow HRSS as a business function. They are expected to be able to provide ample guidance and support to all of their direct reports, provide coaching and training where needed, and share insights on their team’s metrics and performance whenever needed and be a fantastic example and representation of the Uber values.
**Your Impact in Role:**
- Manage team performance and drive results aligned with business goals.
- Provide insights on trends for team performance, highlights and lowlights.
- Effectively lead, coach, mentor, and motivate employees
- Partner with Recruiting team on hiring
- Having functional knowledge of what they are leading and act as the ultimate subject matter expert for assigned support team.
- Address and resolve escalations.
- Maintain stakeholder relationships.
- Drive accountability on policies and other guidelines
- Support project work and improvements to processes
- Partner and collaborate with cross functional teams within the COE model and work toward effective solutions as well as effective compro