Job Description
Program Specialist III
Department: Community Operations
Team: Community Operations
Location: Gurgaon, India
Type: Full-Time
**About the Role**
We are looking for a **Program & Site Specialist** to drive operational excellence, consistency, and performance across our driver-support network. You thrive in managing site operations, optimizing processes, and enabling teams to deliver strong results at scale. You bring structure, clarity, and efficiency to complex environments, ensuring support sites run smoothly and deliver measurable business impact.
As part of Uber’s **IndiaSA CommOps team**, you’ll play a key role in managing the day-to-day performance of our **support sites** and ensuring seamless execution of driver-support operations. You will collaborate closely with cross-functional teams across **Ops, Legal, Policy, Comms, City Operations, and Vendor partners** to uphold service quality, drive continuous improvement, and execute key operational initiatives across the region.
**What the Candidate Will Need / Bonus Points**
\-\-\-\- What the Candidate Will Do ----
1. **Manage site performance** by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
2. Partner with vendors and internal teams to ensure **consistent communication, accountability, and quality** across sites.
3. Collaborate with cross-functional teams to **streamline workflows and improve process efficiency** through documentation and system enhancements.
4. Provide **data-driven insights and recommendations** to improve performance, reduce costs, and elevate customer experience.
5. **Own and execute driver-facing programs** from ideation to deployment, ensuring alignment with business goals and operational scalability.
6. Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline.
7. Build and maintain program documentation to ensure clarity, consistency, and scalability.
\-\-\-\- Basic Qualifications ----
1. 2-3 years of experience in **Program Management, Vendor Operations, or Process Excellence** roles.
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