Sr Revenue Operations Analyst

Sr Revenue Operations Analyst At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: The Sr Revenue Operations Analyst will play a critical role in managing escalations, handling complex sales operations processes, and optimizing workflows for internal stakeholders. This position requires expertise in sales tools, deal desk support, compensation audits, and project management. The ideal candidate will have a strong analytical mindset, attention to detail, and experience collaborating across teams to enhance efficiency, compliance, and overall service delivery. About the Role SALES ONBOARDING & OFFBOARDING SUPPORT - Handle escalations and complex issues related to sales onboarding and offboarding, including workflow concerns such as incorrect account ownership, Salesforce automation errors, and territory logic changes. - Collaborate with IT and third-party vendors to troubleshoot issues beyond initial analyst support for sales tools, user management, and reporting requests in Clari and other platforms. COMPENSATION & COMMISSIONS SUPPORT - Manage mid-to-high complexity queries, audits, and requests related to compensation and commissions. - Work closely with the core team to resolve escalated issues, perform root cause analysis, and identify trends. - Develop process enhancements to improve efficiency, ensure SLA compliance, and optimize performance. DEAL DESK & PRICING AUDITS - Handle escalations and complex deal-related queries, including pricing calculations, discount structures, and revenue allocations. - Audit new logos, renewals with upsells, and deal splits to ensure accuracy and compliance. - Manage escalated and urgent requests while conducting quality checks on analysts’ ticket resolutions. - Collaborate with the Deal Desk team to resolve complex issues, identify training needs, and streamline processes. - Analyze issue trends through reporting, conduct root cause analysis, and recommend automation or process improvements. TERRITORY & OPPORTUNITY MANAGEMENT - Handle escalations and complex queries related to territory assignments, including resolving incorrect or missing values for accounts and opportunities. - Support and troubleshoot opportunity deal requests, including quota splits, missing or incorrect field values, opportunity transfers and ownership management, and stage updates. - Conduct audits to ensure data accuracy and compliance while collaborating with stakeholders to enhance processes. SALES TOOLS ADMINISTRATION & ESCALATION MANAGEMENT - Support the setup of users within multiple sales tools such as LinkedIn Sales Navigator, Clari, Outreach, and Salesforce. - Address escalations related to tool access, configurations, and troubleshooting complex user issues. AUDIT & COMPLIANCE - Conduct audits for high-complexity deal types, reviewing analysts' work and addressing escalated queries before involving stakeholders. - Liaise with the Deal Desk team to troubleshoot escalated cases and refine workflows, providing feedback and optimized process flows to analysts. - Perform in-depth validations of pricing and contract structures, ensuring compliance, mitigating risks, and identifying process improvement opportunities. About You - Experience in supporting and handling escalations for user management and profile setup within sales tools such as Clari, Tableau, Salesforce, and CRM platforms. - Proficiency in Clari and Salesforce dashboards, reporting, troubleshooting, and backend support. - Deal Desk support experience, including handling escalations, responding to queries, and resolving errors related to quotes, prici ... (truncated, view full listing at source)