Services Operations Analyst (Remote Elegible)

<div class="content-intro"><p>For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.</p></div><p>Smartsheet is seeking a Services Operations Analyst to independently own defined areas of Professional Services Operations while supporting broader operational initiatives led by senior team members. This role operates with moderate autonomy, handles complex operational work, and serves as a go-to resource for standard-to-semi-complex scenarios, while escalating highly complex or non-standard issues to the Sr. Services Operations Analyst or Manager.</p> <p>This role is an individual contributor and reports to the Sr. Manager, Services Operations (US).</p> <p>What you will do</p> <p>Independent Operational Ownership</p> <ul> <li>Independently manage assigned operational workflows within Professional Services Operations, such as intake processing, project setup, assignment management, or billing readiness</li> <li>Execute and validate complex project configurations to ensure accuracy and compliance with contractual and delivery requirements</li> <li>Act as a point of contact for operational questions related to owned areas</li> </ul> <p>Statement of Work (SOW) Execution & Review</p> <ul> <li>Create and process Statements of Work using approved templates and guidelines</li> <li>Review SOWs for completeness, clarity, and operational feasibility, escalating non-standard language, redlines, or risk areas as needed</li> <li>Support contract revisions and updates by incorporating approved changes into SOWs</li> </ul> <p>Cross-Functional Collaboration</p> <ul> <li>Partner with Sales, Professional Services, Finance, and Legal to support services deal execution and operational readiness</li> <li>Coordinate handoffs and follow-ups to ensure timely project kickoff and billing enablement</li> </ul> <p>Reporting & Data Quality</p> <ul> <li>Generate and maintain operational reports related to project status, utilization, forecasting, and billing</li> <li>Monitor data quality within PSA systems and proactively resolve discrepancies within owned workflows</li> <li>Surface trends or recurring issues to senior team members</li> </ul> <p>Process Improvement & Documentation</p> <ul> <li>Maintain and update SOPs, job aids, and process documentation for owned operational areas</li> <li>Identify opportunities to improve efficiency, reduce errors, and improve scalability</li> <li>Support rollout and adoption of process changes and system enhancements</li> </ul> <p> </p> <h3>What You Bring</h3> <ul> <li>4–6 years of experience in Professional Services Operations, Business Operations, or a related role</li> <li>Experience creating and managing Statements of Work using standard templates</li> <li>Solid understanding of Professional Services delivery models and PSA systems</li> <li>Ability to independently manage complex operational tasks within defined frameworks</li> <li>Strong attention to detail with the ability to identify and escalate risk appropriately</li> <li>Comfortable partnering cross-functionally to drive ... (truncated, view full listing at source)