IT Generalist

<div class="content-intro"><p>Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</p></div><p>We are seeking a new member for our IT team.  As an IT Generalist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT team. It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges. You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions. This position requires the employee to be in the office 5 days a week.</p> <p><span style="font-size: 14pt;"><strong>Who You Are:</strong></span></p> <ul> <li>Bachelor’s Degree or higher in Computer Science or a related field</li> <li>2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations</li> <li>2+ years of working experience with agile methods and processes</li> <li>Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements</li> <li>Strong communication skills, attention to detail, and ability to self-organize</li> <li>In-depth experience with Google Workspace/G-Suite management</li> <li>Experience in troubleshooting techniques (including RCA) and ticket triage</li> <li>Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android</li> <li>Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud</li> <li>Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies</li> <li>Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)</li> <li>Ability to meet deadlines and follow through on assigned projects</li> <li>Ability to work in a changing environment while maintaining quality and productivity</li> <li>Ability to plan, drive, and support multiple concurrent projects and initiatives</li> <li>Ability to carry 25 lbs. up and down stairs</li> </ul> <p><span style="font-size: 14pt;"><strong>What You'll Do:</strong></span></p> <ul> <li>Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.</li> <li>Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.</li> <li>Work with external IT partners/vendors to coordinate the delivery and return of IT assets</li> <li>Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.</li> <li>Provide on-site IT/network support for internal employees when needed</li> <li>Support higher-level IT and Security initiatives, ... (truncated, view full listing at source)