Technical Onboarding Specialist

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Onboarding Specialist is responsible for owning and evolving Planet’s technical customer onboarding program, with the goal of reducing time to value and helping customers successfully adopt Planet data, tools, and workflows. Sitting within the Education Enablement team, this role works closely with Technical Support, Customer Success, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and plays a central role in designing and maintaining onboarding content, campaigns, and processes. This is a full-time, remote position based in APAC, Remote. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: Implement Planet’s technical customer onboarding program by delivering tailored and scalable onboarding experiences, aligned to customer needs. Lead and coordinate cross-functional onboarding kickoff calls with new customers, ensuring clear alignment on goals, timelines, and next steps. Partner with Technical Support to ensure smooth user provisioning and a seamless handoff into technical onboarding activities. Deliver and coordinate technical onboarding trainings, including: Leading select live onboarding sessions Coordinating delivery across Education, Support, and other subject matter experts as appropriate Design, maintain, and improve scalable onboarding content and campaigns, including: Automated onboarding communications Role, persona, or industry-specific onboarding resources Serve as a central point of contact for onboarding alignment across Education, Customer Success, Technical Support, Professional Services, and Product. Maintain and update onboarding-related learning resources in Planet’s Learning Management System (LMS) and related education platforms ( Planet University , Community , Documentation , Help Center ). Contribute to the definition and continuous improvement of onboarding processes, documentation, and internal enablement materials. Use onboarding engagement data and feedback to inform improvements to onboarding content, delivery, and coordination. What You Bring: 4+ years of experience in a customer-facing role such as customer onboarding, technical training, customer education, technical support, or customer success. Bachelor’s degree in a related field. Solid technical aptitude, with experience explaining technical concepts to non-technical audiences. Experience creating and delivering technical trainings, workshops, or enablement sessions. Hands-on experience with coding or scripting, particularly in Python, sufficient to un ... (truncated, view full listing at source)