Manager, 3PL Quality Improvement

ABOUT THE ROLE The Manager, 3PL Quality Improvement will be responsible for driving quality improvement initiatives across the North American Final Mile network. This position will work closely with key stakeholders in quality engineering, warranty, training, and member support to prioritize quality improvement initiatives. The successful candidate will be a subject matter expert on Final Mile Procedures and represent the Final Mile Operations team in all quality related initiatives. They will need to work with large data sets to identify root issues, set clear strategic goals, and drive cross functional alignment to ensure we are working towards a better member experience at installation. The main goals of this position will be to drive down installation issues and improve the member experience at delivery. They will work closely with internal and external teams to ensure all quality related procedures and information are accessible and in an easy to use format for our 3PL installation teams. YOUR DAILY IMPACT AT PELOTON Execute data-driven quality improvement strategy to improve first-time installation success, reduce warranty claims, field failures, swaps, and return rates Manage timelines, risks, and issues related to quality improvement initiatives Work cross-functionally with business partners in quality engineering, warranty, training, and member support to drive down installation issues and improve the member experience at delivery Run weekly and monthly reviews with Final Mile team to identify installation pain points and improvement opportunities Partner with 3PL Managers to ensure SOP’s are accurate and that the deployment strategy for new SOP’s is clear and trackable Partner with product, quality, safety, and documentation teams to update installation SOP’s Own communication and status updates to team members and leadership on progress and risks to initiatives Serve as the liaison between internal member support and 3PL Final Mile team to understand member pain points, update escalation paths, and implement strategy to improve member experience Identify opportunities for quality improvement across final mile function (from scheduling to in-home experience) YOU BR ING TO PELOTON Bachelor’s degree in Supply Chain, preferred 4+ years of experience in Supply Chain, Logistics, or comparable field; inclusive of 3+ years leading direct reports to results oriented objectives and 2+ years of experience in process development, documentation, and deployment Advanced in Excel, comfortable with large data sets Experience with supply chain systems (Salesforce, Netsuite) Experience in Looker and Parabola is a plus Excellent verbal and written communication skills Able to prioritize and juggle multiple projects to meet deadlines Thrives in a fast-paced, self-starter dynamic environment Experience driving internal influence working cross-functionally on common goals Demonstration of a growth mindset and team-first attitude Travel Required up to 25% of the time #LI-CG1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan p ... (truncated, view full listing at source)