Regional General Manager, Alternative Credentials

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. What We’re Looking For: The Regional General Manager is a dynamic, entrepreneurial, and strategic leader responsible for the overall ownership, growth, and success of 2U’s largest partnerships within its Alternative Credentials Business in theUS region. This role manages senior relationships with partnering universities, leads a small regional team, and oversees all cross-functional internal operations, including indirect reporting to the Director, edX. The ideal candidate combines exceptional relationship-building skills with deep business acumen to drive from strategy to revenue, manage complex contracts, and ensure the long-term health of alternate credential portfolios. Responsibilities Include, But Are Not Limited To: Strategic Relationship Management Executive Engagement: Serve as the strategic relationship manager for the largest edX and Exec Ed partners, building deep, trusted partnerships with institutional leaders, including Deans, Provosts, and senior faculty to ensure partnership growth and success. Sentiment Satisfaction: Maintain high partner satisfaction, including through Partner Net Promoter Scores (NPS), through regular check-ins, proactive communication, and swift resolution of partner concerns. Escalation Leadership: Act as the escalation point for complex issues, ensuring timely resolution to maintain long-term collaboration. Strategic Planning: Act as the key constituent into strategic planning, bridging partner sentiment into business goals. Contractual Oversight: Own the strategic development, review, and negotiation of partner contracts, ensuring adherence to obligations and managing renewals or expansions. Partner Revenue Growth Financial Accountability: shared responsibility with GMs for overall program and revenue growth, as well as financial health, across all products within the regional partner portfolio. Opportunity Identification: Lead and coordinate the identification, development, and closing of new product opportunities aligned with 2U’s portfolio and product strategy, with colleagues across Partnerships, including upselling and cross-selling. New business development: Responsible for driving new growth within existing partners, including new schools, across Executive Education and edX. To work collaboratively with BD to drive net new partner opportunities. Operational Excellence Matrix Management Internal Alignment and leadership: Work within a matrixed partnership team to ensure coherent roles and responsibilities and a cohesive partner experience, including across BD, GMs, Portfolio Strategy and Partner Marketing. Manage matrixed internal functional heads—including Tech, Curriculum Learning Education, Marketing, Student Success, and Finance—to develop high-quality courses. edX - Act as a key leader working with the new Executive Director of edX in developing and executing edX strategy, in a coherent manner with our partner and portfolio strategy. Performance Metrics: Oversee regional operations and measure performance against company goals, proactively establishing targets for improvement. Staff Leadership: Directly manage local General Managers for edX, with matrixed leader responsibility across partnerships. Across Alt Cred, the Regional GM is responsible for growth within the region and a strategic point of escalation for GM on existing partners. The GM is responsible for existing partner portfolio growth, performance and deepening relationships with existing partners. Strategic Planning: Act as the key constit ... (truncated, view full listing at source)