Senior Manager, ISV Partnerships & GTM

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Senior Manager, ISV Partnerships GTM to drive revenue growth by building and scaling partnerships with Independent Software Vendors. This is a business development role at its core — you will identify ISV partners whose products and customer base create natural distribution channels for PolyAI, structure partnerships that get PolyAI bundled or integrated into their offerings, and execute joint go-to-market strategies that generate measurable pipeline and bookings. You will own a portfolio of 5–10 ISV partnerships across up to five verticals. Some of these verticals are established — hospitality, fintech, and banking — where PolyAI has proven traction and named enterprise customers. Others are greenfield: verticals where voice AI has clear applicability but PolyAI has not yet built a partner-led presence. A major part of this role is identifying which new verticals to pursue, validating the opportunity through ISV partnerships, and building the go-to-market playbook from scratch. This is a quota-carrying role. You will report to the VP of Alliances . What You’ll Do ISV Partner Acquisition Business Development Source, evaluate, and recruit ISV partners whose products and customer base align with PolyAI’s voice AI platform — across both proven and emerging verticals Build the business case for each partnership: how PolyAI integrates into the ISV’s product, what the joint value proposition looks like for the end customer, and where the revenue opportunity sits Negotiate partnership terms including co-sell frameworks, referral structures, integration commitments, and joint success metrics Develop multi-threaded relationships across ISV organizations — from product and engineering teams to sales leadership and executive sponsors Go-to-Market Strategy Execution Develop and execute joint GTM plans with each ISV partner, including co-selling motions, demand generation campaigns, joint events, and co-branded content Work with ISV partner sales teams to drive pipeline creation, deal acceleration, and closed revenue through co-sell and referral activity Collaborate with PolyAI Marketing to build joint value propositions, case studies, and campaign assets that support partner-led pipeline generation Manage pipeline and booking targets directly tied to ISV partner activity Vertical Expansion Market Development Analyze market dynamics, customer pain points, and competitive landscape to identify new verticals where voice AI creates compelling value and ISV partnerships provide the fastest path to market Validate new vertical opportunities through targeted ISV outreach, early partnerships, and pilot engagements that prove demand before committing to full-scale GTM investment Build repeatable vertical playbooks — including target ISV profiles, integration patterns, and sales enablement materials — that scale across the partner ecosystem Integration Support Partner Enablement Work with PolyAI’s Solutions Engineering and Product teams to support ISV integration and onboarding, ensuring technical quality and a smooth path to production Enable ISV partner teams on PolyAI’s platform capabilities, use cases, and competitive positioning so they can sell effectively alongside or on behalf of PolyAI Provide feedback from ISV partners to Product and Engineering on integration requirements, feature gaps, and roadmap priorities that would unlock new partnership opportunities Performance Management Reporting Track partner-sourced pipeline, influenced revenue, and c ... (truncated, view full listing at source)