Senior Partner Solutions Engineer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Partner Solutions Engineer to serve as the technical backbone of our Alliances organization. This role sits at the intersection of partner enablement, customer value delivery, and integration architecture. You will support Systems Integrators in deploying PolyAI into enterprise environments, help ISV partners integrate PolyAI into their products, guide SI partners in building proprietary IP around our technology, and ensure that customers realize the full value of PolyAI through partner-led engagements. This role also carries a forward-looking mandate: you will lead the adoption of AI tooling and automation across the Alliances and broader GTM organization, identifying opportunities to use platforms like Claude and other AI tools to make internal workflows more efficient and to embed AI-driven practices into partner deployment processes. You will report to the VP of Alliances . What You’ll Do: SI Deployment Support Technical Oversight Serve as the primary technical resource for SI partners deploying PolyAI into enterprise customer environments — providing architectural guidance, integration design review, and escalation support Ensure SI-led deployments meet PolyAI’s quality standards for telephony integration (SIP/PSTN), CCaaS platform connectivity (Genesys, NICE, Five9), CRM integration (Salesforce, Dynamics 365), and back-office API interconnection Develop and maintain technical enablement materials, reference architectures, and deployment playbooks that allow SI partners to execute independently at increasing scale Design and deliver technical onboarding, workshops, and certification programs for SI engineering teams ISV Integration Technical Partnerships Support ISV partners in integrating PolyAI’s voice AI capabilities into their own products — scoping integration requirements, advising on architecture, and guiding partners through development to production Work with PolyAI’s Product and Engineering teams to ensure ISV integration requirements are reflected in API design, documentation, and roadmap priorities Help ISV partners realize maximum value from PolyAI by designing integration patterns that deliver compelling end-customer experiences and unlock new revenue opportunities for the ISV IP Development for SI Partners Collaborate with SI partners to design and build proprietary accelerators, vertical solution packages, and reusable integration templates on top of PolyAI’s platform Provide technical architecture guidance that enables SIs to create differentiated, repeatable offerings — such as industry-specific conversation flows, pre-wired EHR or PMS integrations, and analytics dashboards — that they can take to market as their own IP Ensure SI-built IP meets PolyAI’s technical standards and integrates cleanly with the core platform Customer Value Realization Through Partners Act as a technical advisor to ensure enterprise customers achieve maximum value from PolyAI deployments delivered through SI partners — reviewing solution designs, identifying optimization opportunities, and supporting post-deployment performance tuning Bridge the gap between PolyAI’s product capabilities and partner delivery execution, ensuring that what gets deployed in the field reflects the full potential of the platform Gather technical feedback from partner-led deployments and channel it to PolyAI’s Product and Engineering teams to drive continuous product improvement AI Tooling Workflow Automation Lead the adoption of AI tools and automation platf ... (truncated, view full listing at source)